Great customer experience
Tent
I wasn't able to make it to Susan's camping spot because of some last minute logistical challenges. I let Susan know and she offered to honor my reservation for the next day. I still couldn't make it, so she refunded me without me asking for it.
The circumstances that led to my missed booking were stressful and Susan's professionalism and customer experience struck a cord with me. I will certainly be back to camp at Susan's.